NEW: Resilience in Retail & Hospitality

Managerial Masterclasses

Help frontline managers reduce employee attrition & churn with our tried and tested methods, from just £199 per participant.

  • Prevent Burnout through mental, physical, emotional and financial wellbeing

  • Engage Teams by creating psychological safety and building collective resilience

  • Create an action plan to blend accountability and empathy and bring to life your company values

Why you need this programme

Of frontline workers feel disconnected to their HR & management 

The average cost of hiring and training a new member of staff

The average return on investments into staff wellbeing

Retail and hospitality clients that have loved this programme:

  • “I feel like my company is really investing in us not only as managers, but as people. I think it’s wonderful that we are being taught to look after ourselves first and foremost”

    Joakim Lind - H&M Group

  • “This programme was full of great content, and I picked up loads of tips for both me and the team. The speakers, exercises and design of the programme was superb. Even though it’s designed for hospitality, I feel confident that anyone managing a team in any industry would take huge benefit from it”

    Ilya Shvetsov - Tudor Hotels

  • This course was excellent for someone that likes to reflect, the week between each session allowed me to action each task and make me come refreshed to each session. The speakers were amazing and to listen into their specialist subjects

    Emma Percival - Stonegate Group

  • ‘A great masterclass series, with content that ranged from a fresh reminder of the familiar to some new and exciting ideas that will help me to be a better to myself and a better leader. Nick and the team create a comfortable and safe space that allows for the best learning experience.’

    Debra Warwick - Holland & Barratt

  • The program provided great pointers on how to address your personal physical and mental wellbeing before moving forward to support others and build high performing teams who together can reach for the stars! Great use of different online tools to appeal to different learning styles and hold the attention of the learner.

    Caroline Dodds - Abel and Cole

  • Thank you or the brilliant, insightful, and enlightening masterclasses. Not only did we gain awareness on the importance of investing in our staff but also ourselves. I have taken so many learns from these sessions which I now implement in my everyday life!

    Emily Carroll – The Very Group

A unique and impactful participant journey

Over three 2-hour virtual labs, with application tasks in-between, this programme creates space for participants to manage stress, prevent burnout and engage teams more effectively.

Time Investment

8 hours

Participants

5 or more

Delivery

Virtual

 

Starting 17th July 2023

Starting 17th July 2023

Topics and themes

  • Physical, mental and financial wellbeing

  • Developing a healthy mind to deal with fight-or-flight situations

  • How to deal with stress and burnout

  • The power of gratitude

  • Meditation, visualisation and Sophrology

  • Developing empathy towards others, including peers and customers

  • Individual versus collective resilience

  • Communicating with impact

  • Learning from failure

  • Embedding change with Tiny Habits

What it is

  • A discursive, interactive and fun learning programme

  • Practical and outcome orientated 

  • A broad overview on the many facets of wellbeing 

  • A mood-booster

 

What it is not 

  • Customer service training

  • A deep dive into a specific wellbeing topic 

  • Highly theoretical 

  • A permanent solution to wellbeing within your retail organisation 

Programme Speakers

Celynn Morin

Wellbeing Whisperer

Nick Villani

Leadership Coach

Liz Murphy

Sophrologist / Meditation Expert

Stacey Lowmanm

Financial Wellbeing Expert (Claro)

Masterclass Content

Masterclass 1

LOOKING INWARDS

(2 hours)

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  • Discuss how the head, heart, body a

    nd soul all contribute to a sense of wellbeing

  • Identify specific areas for

    development when it comes to

    improving physical and mental health

  • Practice using specific tools and

    techniques (including Sophrology) that

    can be used throughout the workday

    to reduce stress and manage energy

Masterclass 2

LOOKING OUTWARDS

(2 hours)

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  • Discuss the power of using empathy to connect with others, and the power of heart coherence

  • Identify key ways in which we can practically support one another's wellbeing

  • Explore situations which can put us into fight or flight mode, and how we can collectively work together to support one another to avoid these

Masterclass 3

LOOKING FORWARDS

(2 hours)

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  • Identify how behavioural change always needs to start with small steps

  • Formulate a Tiny Habit that can be implemented immediately and anchored to an existing behaviour

  • Develop a roadmap for the next few months to foster support and accountability